Utility Bill Payment Methods

Pay Online

Pay electronically by credit card, debit card or e-check. Customers who choose this method will need their utility account number and PIN number. These numbers are on your water bill. These types of payments will reflect on the account immediately once the transaction is completed. This method can also be utilized for payment of deposits and confidentiality fee after the account is set up by the Utility Billing personnel.

Pay by Phone: 877-768-8270

Payments using credit cards, debit cards, and eChecks are accepted by telephone by calling 877-768-8270. Customers who choose this method will need their Utility account number and PIN number. These numbers are on your water bill. These types of payments are real-time and update the account once the transaction is complete.

Pay Electronically Through a Bill Payment Service

Payments can also be made through your bill payment service, such as your online bill pay, through your banking center. This method of payment is reflected on your water account the day after payment is transmitted to the City's Banking Center. Account number must be included on all payments.

Pay in Person

You can make a payment in person for your water bill at the Utility Billing department inside City Hall located at:
1200 E. Broad St.
Mansfield, TX 76063

Pay by Mail

Water bill payments can be mailed to:
Utility Billing Department
1200 E. Broad St.
Mansfield, TX 76063

Pay by Bank Draft Plan

For your convenience the City of Mansfield offers a Bank Draft Plan in which your water bill will automatically be deducted from your checking or savings account. Simply log in using your account and PIN number and set up your account for Bank Draft. You will receive your monthly water utilities stub marked "paid by draft" in the mail approximately 10 to 14 days before the bill is to be deducted from your account. This plan is offered free of charge to customers with satisfactory bill payment records.

Pay by Credit Card Draft

For your convenience the City of Mansfield offers a Credit Card Draft Plan in which your water bill will automatically be charged to the credit card you have on file. Simply log in using your account and PIN number and set up your account for Credit Card Draft.

Late Payments

In the case of a late payment, there will be a $10 or 10% charge (whichever is higher) added to your account on the 21st day after the billing date. Service will be subject to termination if not paid within 30 days of billing.