Start New Water Service

Starting a New Service Online

Sign up for new service by submitting the applicable online form:

Starting a New Service in Person

New residents or businesses seeking to start new water service may also do so in the Utility Billing Department, located at:
Mansfield City Hall
1200 E Broad Street
Mansfield, TX 76063

Fees & Documentation Needed

Fees for new water service are as follows:

  • Business Accounts - $100 per meter
  • Residential Accounts - $60
  • Residential and Additional Irrigation Meter - $110

You will need to provide a copy of your driver’s license at the time of application. If you are leasing the property, you will also need to provide a copy of your lease agreement in order to start services.

For questions, please call Utility Billing at 817-276-4230.

Making the Connection

In order for service to be connected or reconnected, someone must be at the residence during a time span specified at time payment of deposit is made or past due bill is made. This individual must have access to the inside of the structure.

Times for Service Connect or Reconnect

  • Morning schedule: 10 a.m. to noon
  • Afternoon schedule: 3 to 5 p.m.

Should no one be at the structure at the specified time for service to be connected, there will be an additional $15 charge added the first bill, and for each subsequent trip until service is connected.

The meter will be monitored, and no more than 40 gallons of water will be allowed to pass through the meter before a technician will shut off service.