ADA Compliance

All participants benefit from inclusion by gaining new friendships, skills, and a better understanding of their fellow citizens.

If you, a family member, a friend or a client have a special need, Mansfield Parks and Recreation will be happy to assist you. Our professional staff has the skill and experience to provide support or modifications, as needed. For some programs, you may want to bring along an individual who will be responsible for assisting you in your participation. Portions of the program fee may be waived for your assistant, but you will be responsible for his or her admission costs, ticket costs, or similar expenses.

If you require any modifications because of a disability, please indicate this at the time of registration. It is our intent to provide a safe, successful, and enjoyable experience for all.

For questions regarding this policy, contact department staff at parks@mansfieldtexas.gov or (817) 728-3396.

Prospective participants with hearing impairments may dial 711 to access the Telecommunications Relay Service.

If anyone wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Mansfield Parks and Recreation, please follow the department grievance procedures below:

Mansfield Parks and Recreation Grievance Procedure  

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA.) It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of accessibility, services, activities, programs or benefits provided by Mansfield Parks and Recreation.

The complaint should be in writing and contain information about the alleged discrimination such as name, address and phone number of the complainant and location, date and description of the problem. Upon request, alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities. The complaint should be submitted by the grievant and/or their designee as soon as possible, but no later than 60 calendar days after the alleged violation.

Complaints regarding park building accessibility, services, activities or programs should be submitted to:

Matt Young, Mansfield Parks and Recreation
1164 Matlock Road; Mansfield, Texas 76063
(817) 728-3397 or
matt.young@mansfieldtexas.gov

Within 15 calendar days after receipt of the complaint, the appropriate designee will meet with the complainant to discuss the concern and the possible resolutions.  Within 15 calendar days of the meeting, the appropriate designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of Mansfield Parks and Recreation and offer options for substantive resolution of the complaint. If the response by the designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the assigned designee or

Sarah Speer, Mansfield Parks and Recreation
1164 Matlock Road; Mansfield, Texas 76063
(817) 728-3396 
or sarah.speer@mansfieldtexas.gov

Within 15 calendar days after receipt of the appeal, the director or their designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the director or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.